Privacy policy

What this policy covers

This policy explains how Continuum Health, LLC collects, uses, and shares information when you visit continuumhealthmd.com or submit a membership inquiry or subscribe to email updates through the public website.

Medical records and patient communications are governed by Continuum's Notice of Privacy Practices and applicable health privacy law. This website policy does not replace that notice.

Information we collect

Information you provide

The membership inquiry form asks for your name, email address, phone number (required if you prefer a call), preferred contact method, how you heard about Continuum, and an optional membership question.

The form is not medical intake. Please do not include medical information. Current patients should use the secure patient portal.

Email updates

If you subscribe, HubSpot collects your email address and a record of your signup and consent for Continuum. We use these to send the updates you requested. Newsletter signup is separate from a membership inquiry.

Information collected automatically

Our website and service providers may collect technical information such as your IP address, browser and device type, referring page, pages viewed, approximate location derived from your IP address, and the date and time of your visit.

How we use information

• Respond to your inquiry and help identify the right next step
• Send email updates when you subscribe
• Operate, secure, troubleshoot, and improve the website
• Understand general website use and inquiry sources
• Maintain business records and meet legal obligations

Submitting a membership inquiry allows Continuum to store your information and contact you about that inquiry. It does not subscribe you to our newsletter, enroll you in a membership, or create a physician-patient relationship.

Service providers and sharing

We use service providers to host the website, process inquiry forms, support communications, provide optional analytics, and protect the website. These providers may process information for us under their contracts and privacy terms. We use HubSpot for membership inquiries and email subscriptions, and Vercel for website hosting. Google Analytics measures use of eligible pages only after you choose to allow it. Vercel checks newsletter signup requests for automated abuse before forwarding your email address and consent to HubSpot.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or when you direct or authorize us to do so.

We do not sell information submitted through our inquiry or newsletter forms.

Analytics and cookies

Optional Google Analytics helps us understand site use. Google Ads and Reddit Pixel measure visits to our public discovery-call page. Meta receives only a generic PageView from that page. They require your permission and stay off on our inquiry and privacy pages.

Google, Meta and Reddit may receive your IP address, browser details and a general page visit. Google also receives analytics cookie identifiers. Google and Reddit receive ad-click identifiers when available. Meta may also receive identifiers from existing Meta cookies, subject to your browser settings. Meta receives a fixed page address without query information or a referring page. This connection creates no cookies on our site. We exclude form answers, contact information, clinical data and free-text URL parameters. Meta and Reddit may use visit data for ad measurement, advertising improvements and audience targeting. Automatic contact matching and enhanced page metadata are turned off. We do not create remarketing audiences.

Use Privacy choices in the footer to allow measurement or keep it off. Withdrawing permission stops optional measurement and clears this site's measurement cookies. We also honor Global Privacy Control. Your saved privacy choice is essential.

Retention and security

We retain information for as long as reasonably needed for the purposes described above, our business records, and applicable legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You can unsubscribe from email updates using the unsubscribe link in any newsletter. This does not affect your membership or communications about your care.

You may ask about, correct, or request deletion of information you submitted through the public website. Some records may need to be retained for legal, security, or operational reasons. Requests about medical records follow Continuum's Notice of Privacy Practices. Use the contact options in that notice for those requests.

You can keep optional measurement off, change a prior measurement choice in the footer, or use a browser that sends Global Privacy Control.

Third-party services

The website links to services that Continuum does not operate, including the secure patient portal. Their privacy terms apply when you use those services.

Children

The public website is not directed to children under 13. If you are asking about membership for a child or family member, use your own contact information and do not include medical details in the public form.

Changes to this policy

We may update this policy as our website or practices change. The effective date above identifies the current version.

Contact

For membership questions, you can also talk with Continuum.